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Shipping-Returns

Shipping & Returns

DOMESTIC SHIPPING:

We currently use the United States Postal Service (USPS) to ship our products. All of your shipments are tracked and you can expect to receive tracking information via email within 1 business day of shipment.

Once your order has been dispatched, Purpose Threads accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Purpose Threads is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.

Typically, orders will ship out within 5-10 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 5 business days. We do not ship on Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Purpose Threads cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

INTERNATIONAL SHIPPING:

All international orders are shipped through USPS. Currently, International buyers can expect to pay between $20 - $28 for international shipping service. Please note, First Class Mail is the cheapest option, but can be slow and cannot be tracked or insured. INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by Purpose Threads.

RETURNS & EXCHANGES:

We do not offer cash refunds at this time. However, if an item does not work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned.

Our policy lasts 14 days. Returned items must be postmarked within 14 days of the customer receiving the order. Items must be unworn and unwashed. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.

EXCHANGES

All postage costs for returns must be covered by the customer. To exchange your items, please return them to:

Purpose Threads
6080 Lakeview Rd
Suite 3701
Warner Robins, GA  31088

Write us a note on your packing slip stating the product and size you would like instead. For further questions, please contact us at info@purposethreadsapparel.com.

 

POLICIES

Return, Refunds and Order Cancellation Policy
Product orders cannot be cancelled, returned or refunded once payment is received because these are all custom orders. Please be sure of your word and style choice before placing order.

Defective Order Policy (Or Replacement Policy)
If there is a defect in the product  we will replace the piece. Please email us at info@purposethreadsapparel.com with your order number and a photo of your defective product and we will replace immediately. This “defective” is only for wrong product or a "significant" issue with garment.